FAQs

Below you’ll find answers to common questions about YourCompliance, from managing certificates and compliance checks to understanding how the platform works. If you need further assistance, our support team is only an email away at support@yourwelcome.com.

Getting Started

Holiday let managers (also known as holiday rental managers), Vacation rental managers, Airbnb Managers, serviced apartment operators, holiday parks, HMO and long let managers, and anyone responsible for keeping a portfolio of properties compliant.

No. You set up the requirements that apply to your properties and the system tracks status, reminders and evidence from there.

Most clients are fully set-up in about a week. Our onboarding includes a compliance review to help you map requirements across your portfolio.

Yes. Owners receive access to their branded portal, see exactly what’s required for their property and can upload documents directly. No training needed.

Certificates & Renewals

Certificates are stored against each property with expiry dates and renewal frequencies. You see what’s valid, what’s expiring and what’s overdue in real time.

Yes. Set up the certificate types, templates and renewal frequencies your portfolio requires, including region-specific requirements.

Your team and owners through the owner portal. Every upload goes through your approval process.

You review it, approve or decline with notes, and the decision is logged. Approved certificates update the property’s compliance status automatically.

Checks & Checklists

Unlimited check types. Fire safety, hot tub and water testing, legionella, changeover checks, daily checks or anything custom, varied by property or region.

Yes/no answers, multiple choice, dates, times, comments and photos, so you get real evidence rather than a tick in a box.

Each check has a unique QR code and URL. Stick the code at the property, and whoever’s responsible scans it and completes the check on their phone. No login, no app.

Risk, Reporting & Audit Trails

The portfolio summary shows compliance status across every property at a glance, with risk analysis by property and filters to surface overdue certificates, missing evidence and incomplete checks.

Compliance reports by property, owner or requirement, ready whenever you need evidence for an audit, an insurer or an owner conversation.

Yes. Every reminder and message sent is recorded in a messaging audit trail alongside what was submitted and approved.

Regulation, Pricing & Support

Holiday rental rules are getting more complex across the UK, with different requirements by region. YourCompliance helps you manage requirements across England, Scotland and Wales and adapt as rules change.

Yes, the custom requirements set-up is flexible, so operators can configure requirements for any region.

We are fully GDPR compliant. All certificates and evidence are stored centrally with permission-controlled access.

Pricing scales with your portfolio – contact us for a bespoke quote.

Onboarding with a compliance review, ongoing support and a help centre.

Still have questions that aren’t covered here? Just book a demo to speak to one of our friendly team or email us on support@yourwelcome.com.